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Privacy Policy

Privacy Policy

Last Updated: 2025-12-22

ClickCrafted (“we”, “us”, “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, or use our services.

This policy applies to all users, visitors, leads, and clients of ClickCrafted.

1. Who We Are

ClickCrafted is a growth-focused digital services business based in Ottawa, Ontario, Canada, providing services including website design, lead generation, paid advertising, CRM setup, automation, consulting, and related services.

If you have questions about this policy, you can contact us at:

Email: hello@clickcrafted.ca
Phone: +1-613-219-9002

2. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

When you fill out forms, book calls, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Business name and website

  • Industry and location

  • Budget and project details

  • Any information you voluntarily submit

b) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent

  • Referring URLs

  • Click behavior and interaction data

3. Tracking & Analytics Technologies

We use industry-standard tracking and analytics tools, including but not limited to:

  • Google Analytics (GA4)

  • Google Ads tracking

  • Meta (Facebook / Instagram) Pixel

  • Conversion APIs (CAPI)

  • UTM parameters

  • Cookies and similar technologies

These tools help us:

  • Measure website performance

  • Understand user behavior

  • Track conversions from ads

  • Improve marketing effectiveness

  • Optimize user experience

You may disable cookies through your browser settings, though this may affect site functionality.

4. How We Use Your Information

We use collected information to:

  • Respond to inquiries and form submissions

  • Schedule strategy calls or consultations

  • Provide services and support

  • Set up and manage CRM systems and automations

  • Run and optimize advertising campaigns (where applicable)

  • Analyze website and campaign performance

  • Improve our services and user experience

  • Comply with legal obligations

We do not sell personal information.

5. CRM & Data Storage

Your information may be stored in:

  • Our website backend (WordPress or related platforms)

  • Secure CRM systems used to manage leads and clients

  • Email, automation, and communication platforms

  • Analytics and advertising platforms (in aggregated or hashed form)

We take reasonable technical and organizational measures to protect stored data.

6. Advertising & Third-Party Platforms

If you engage with our advertising or services:

  • Data may be shared with platforms such as Google and Meta for tracking, attribution, and optimization

  • Any data shared is used strictly for marketing performance and reporting purposes

  • We do not control how third-party platforms process data beyond their own privacy policies

We recommend reviewing:

  • Google Privacy Policy

  • Meta Privacy Policy

7. Client Ownership & Responsibility

Clients retain ownership of their:

  • Ad accounts

  • Websites

  • CRM data

  • Marketing data and analytics

ClickCrafted acts as a service provider and does not claim ownership of client assets.

8. Data Retention

We retain personal data only as long as necessary to:

  • Provide services

  • Meet legal, accounting, or reporting requirements

  • Maintain business records

You may request deletion of your data at any time, subject to legal obligations.

9. Your Rights (Ontario & Canada)

Under applicable Canadian privacy laws (including PIPEDA), you have the right to:

  • Request access to your personal data

  • Request corrections to inaccurate data

  • Withdraw consent where applicable

  • Request deletion of your information

To exercise your rights, contact us using the details above.

10. Security

We use reasonable safeguards to protect information, including:

  • Secure hosting environments

  • Access controls

  • Encrypted connections where applicable

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Your continued use of our website and services constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, contact us at:

ClickCrafted
Ottawa, Ontario, Canada
📧 hello@clickcrafted.ca
📞 +1-613-219-9002