Privacy Policy

Last Updated: June 26, 2025

Crafted (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or submit any information through our forms.

1. Information We Collect

We may collect your name, email address, phone number, website URL, and any message you submit through our forms.

We also collect website usage data through tools like:

Google Anlytics
Google Tag Manager
Google Ads Conversion Tracking
Meta Pixel and related tracking scripts

This may include IP address, device info, browser type, time on site, and user behavior.

2. How We Use Your Information

We may use your information to:

Respond to inquiries
Deliver services you requested
Optimize website performance
Track conversions and run advertising
Contact you with follow-ups related to your request

3. Cookies & Tracking

We use cookies and tracking tools to analyze traffic, personalize content, and improve marketing. You can disable cookies in your browser at any time.

4. Data Storage & Security

We store your data in secure CRM and analytics systems. We take reasonable steps to protect your personal information from unauthorized access or disclosure.

5. Sharing of Information

We do not sell or trade your personal information. We may share data with trusted service providers (e.g., Google, Meta) strictly for analytics and advertising purposes.

6. Data Retention & Your Rights

We retain data only as long as needed to fulfill the purposes above unless a longer retention is required by law.

As a Canadian resident, you have the right to

Access your personal data
Request correction or deletion
Withdraw consent to marketing

To exercise your rights, contact us at [email protected].

8. User Accounts & Stored Data

If you are provided with access to our CRM platform or a private subaccount, you are responsible for keeping your login credentials secure and confidential. You must not share your access with anyone outside your organization unless explicitly authorized.

We store your account and contact data in our CRM system for as long as necessary to deliver services and maintain account functionality. You may request access to the data we store about you or request deletion of your account at any time by contacting us at [email protected]

9. Data Breach Notification

In the event of a security breach that involves your personal data, we will notify you promptly in accordance with Canadian privacy laws. This includes the nature of the breach, the type of information affected, and any steps we are taking to contain and resolve the issue.<br><br>

We maintain internal records of all breaches involving personal information, as required under Canadian law.